Privacy Policy

Effective Date: [17.10.2020] | Last Updated: [01.08.2026]

This Privacy Policy describes how Vedansh Craft ("we", "us", "our", "Vedansh Craft") collects, uses, discloses, and protects information when you visit, browse, register on, or make a purchase through www.vedanshcraft.com (the "Site").

By accessing or using the Site, placing an order, or otherwise providing us your information, you consent to the collection, use, storage, disclosure, and processing of your information as described in this Policy. If you do not agree with this Policy, please do not use the Site.

1. Information We Collect

1.1 Device & Usage Information (collected automatically)

When you visit the Site, we automatically collect certain information about your device, browser, IP address, approximate location, time zone, referring/exit pages, pages viewed, products browsed, search terms used and how you interact with the Site (collected & shared via our third-party service providers) ("Device Information").

1.2 Order & Account Information

When you register, create an account, place an order, or attempt to place an order, we collect information you provide directly, including your name, billing and shipping address, phone number, email address and payment-related information (processed via our third-party payment gateway(s); we do not store full card/UPI credentials on our own servers) ("Order Information").

1.3 Communications

When you contact us via email, WhatsApp, contact forms, or social media (including for order support, returns, exchanges, or general queries), we collect and retain the content of that communication along with your contact details.

1.4 Marketing & Preference Data

If you subscribe to our newsletter, opt into WhatsApp/e-mail updates, or interact with our marketing campaigns, we collect your contact details and engagement/preference data to personalize communications and offers.

1.5 Technologies Used to Collect Information
Cookies: Small data files placed on your device, including anonymous unique identifiers, used to recognize your browser, remember preferences, and track on-site activity.
Log Files: Track actions on the Site and record IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web Beacons/Tags/Pixels: Electronic files used to record how you browse and interact with the Site and our marketing communications (including emails).
Third-Party Analytics & Advertising Tools: Including but not limited to Google Analytics, Meta/Facebook Pixel, and similar tools, which may set their own cookies and collect data per their respective privacy policies.

Together, Device Information, Order Information, and the data described above constitute "Personal Information" under this Policy.

2. How We Use Your Information

We use the information we collect to:

Process and fulfil orders, including payment processing, shipping, returns/exchanges (per our Return & Exchange Policy), and providing invoices/order confirmations.
Communicate with you regarding your orders, account, or queries.
Screen orders for potential risk, fraud, or abuse, and to enforce our Terms & Conditions and Return & Exchange Policy.
Send you marketing communications, offers, and product updates via email, SMS, and/or WhatsApp, where you have opted in or where otherwise permitted by applicable law. You may opt out at any time as described in Section 7.
Improve, personalize, and optimize the Site, our product offerings, and user experience.
Comply with applicable legal, regulatory, tax, and accounting obligations.
Detect, investigate, and prevent fraudulent transactions and other unlawful activity, and to protect the rights, property, and safety of Vedansh Craft, our customers, and others.
Establish, exercise, or defend legal claims, if any.

3. Cookies & Tracking

We use cookies and similar technologies as described in Section 1.5. By continuing to use the Site, you consent to our use of cookies in accordance with this Policy. You may disable cookies through your browser settings; however, this may affect the functionality of the Site, including your ability to complete a purchase.

Do Not Track: We do not currently alter our data collection and use practices when we detect a "Do Not Track" signal from your browser.

4. How We Share Your Information

We do not sell, rent, or trade your Personal Information to third parties for their independent marketing purposes.

We may share your Personal Information with:

4.1 Service Providers: Third parties who perform services on our behalf, including payment gateways, courier/logistics partners, website hosting and platform providers (e.g., Shopify or equivalent), SMS/WhatsApp/email service providers, and analytics/advertising platforms, solely to the extent necessary for them to perform their function.

4.2 Legal & Regulatory Disclosures: Where required to comply with applicable law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Vedansh Craft, our customers, or others, including to enforce this Policy or our Terms & Conditions.

4.3 Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction.

4.4 With Your Consent: For any other purpose disclosed to you at the time of collection, or with your consent.

5. Third-Party Advertising & Opt-Out

We may use third-party advertising and analytics services. You can learn more about, or opt out of, interest-based advertising. Opting out of the services does not mean you will no longer receive advertising; it means the advertising you see may no longer be tailored to your interests.

6. Data Retention

We retain your Order Information for as long as necessary to fulfil the purposes described in this Policy, including to comply with our legal, accounting, tax, and regulatory obligations, to resolve disputes, to enforce our agreements, and for our legitimate business records (including fraud prevention and order history). We are not obligated to delete Order Information solely upon request where retention is necessary for these purposes, including any period mandated by applicable law. Marketing/preference data will be retained until you withdraw consent or opt out.

7. Your Rights & Choices

Subject to applicable law, you may have the right to:

Request access to the Personal Information we hold about you.
Request correction of inaccurate or incomplete Personal Information.
Request erasure of your Personal Information, subject to our right to retain information as described in Section 6 (e.g., for legal, accounting, order-history, or fraud-prevention purposes).
Withdraw consent for marketing communications at any time by using the "unsubscribe" link in emails, replying "STOP" to SMS/WhatsApp messages, or emailing us directly. Withdrawal of consent will not affect the lawfulness of processing carried out prior to withdrawal, and will not affect processing necessary to fulfil an order already placed.
Lodge a grievance with our Grievance Officer (Section 11) regarding the processing of your Personal Information.

We reserve the right to verify your identity before acting on any such request, and to charge a reasonable fee or decline requests that are manifestly unfounded, excessive, or repetitive, to the extent permitted by law.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your Personal Information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You provide information to us at your own risk. In the event of a data breach affecting your Personal Information, we will take steps required under applicable law, but our liability arising from any such breach, to the extent not caused by our gross negligence or willful misconduct, is limited as set out in Section 12.

9. Children's Privacy

The Site is not directed to, and we do not knowingly collect Personal Information from, individuals under the age of 18. If you are under 18, please do not use the Site or provide any information to us. If we become aware that we have collected Personal Information from a minor without appropriate consent, we will take steps to delete such information.

10. International Data Transfer

Your information, including Personal Information, may be processed, stored, and transferred to servers or service providers located outside your state or country of residence, including where data protection laws may differ from those in your jurisdiction. By using the Site, you consent to such transfer, storage, and processing.

11. Grievance Officer

In accordance with applicable Indian law, the Grievance Officer for Vedansh Craft is:

Name: Khushbu Dhanetwal Email: vedanshartcreations@gmail.com Address: E-568, Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan, India.

Any complaints or concerns regarding the processing of your Personal Information may be addressed to the Grievance Officer, who will acknowledge and address the complaint within the timelines prescribed by applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, our aggregate liability arising out of or relating to this Policy or the processing of your Personal Information shall not exceed the amount paid by you for your most recent order on the Site, except in cases of our gross negligence or willful misconduct.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the Site after any changes constitutes your acceptance of the revised Policy.

14. Governing Law & Jurisdiction

This Policy is governed by the laws of India. In case of any dispute arising out of or in connection with this Policy, the courts at Jaipur shall have exclusive jurisdiction, subject to any arbitration clause set out in our Terms & Conditions.

15. Contact Us

For questions about this Privacy Policy or our data practices, or to make a complaint, contact us at:

Vedansh Art Creations Pvt Ltd | Email: vedanshartcreations@gmail.com, WhatsApp: +91-9079750061 | Address: E-568, Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan, India