Exchange & Return Policy

By placing an order on vedanshcraft.com, you ("Customer", "you") expressly agree to the terms of this Return & Exchange Policy ("Policy"), which forms part of our Terms & Conditions. Please read it carefully before purchasing. If you do not agree with any part of this Policy, please do not place an order.

1. General Conditions (Apply to All Claims)

1.1 All claims under this Policy must be raised strictly within 48 hours of the delivery timestamp recorded by our courier partner. This is a hard cutoff. Requests raised after 48 hours, for any reason, including delayed opening of the parcel, travel, being unavailable, or not checking email/WhatsApp, will not be entertained, and our decision on timing is final.

1.2 Mandatory unboxing video is a condition precedent to any claim. The video must:

Be a single, continuous, unedited recording from the moment the sealed package is first shown (with the shipping label/AWB number clearly visible) to the full opening of the product and inspection of all sides.
Have no cuts, pauses, edits, or splicing. Any evidence of editing will render the claim void.
Clearly show the invoice on the box still attached.

Claims submitted without a valid, continuous unboxing video will be rejected outright, regardless of the nature of the issue.

1.3 Clear photographs of the product, packaging, shipping label, and the specific defect/damage/discrepancy must accompany the video.

1.4 The product must be unused, unwashed, unaltered, with all original packaging, invoice and accessories intact. Any sign of use, stain, alteration, or damage not attributable to transit will result in automatic rejection, and the product will be shipped back to you at your cost.

1.5 Brass Handcrafted products may carry minor natural variations in colour, texture, weave, print placement, or finish. These are inherent characteristics of handmade goods and do not qualify as defects, damage, or grounds for return/exchange.

1.6 We reserve the sole and absolute right to accept, reject, or partially approve any claim at our discretion, after inspection. Our decision is final and binding and not open to further dispute or negotiation.

1.7 Submitting a claim does not guarantee approval. Approval is subject to verification of the video/photo evidence and physical inspection of the returned product upon receipt at our warehouse.

2. Return Policy

2.1 Returns are accepted only where the product received is physically broken, damaged in transit, or materially defective due to a manufacturing fault, subject to Section 1 above.

2.2 Returns are not accepted for:

Change of mind, sizing issues, personal preference, or the product not matching expectation (these fall under Exchange only, see Section 3).
Products purchased under any promotional/discounted offer or sales are final.
Products where the claim, video, or photos do not meet the requirements of Section 1.
Orders paid via Cash on Delivery (COD), see Section 2.4.

2.3 Where a return is approved after inspection, we will issue store credit only, as detailed in Section 4. We do not issue monetary refunds to the original payment method, bank account, or card under any circumstance.

2.4 COD Orders: No return or refund will be processed for orders placed on Cash on Delivery. In case of verified transit damage on a COD order, we will offer an exchange or store credit only, at our discretion, after due verification.

2.5 Return pickup, where offered, is a facilitation and not a guarantee. If reverse pickup is unavailable in your serviceable area, you must ship the product back to our warehouse address at your own cost, using adequate packaging. We are not responsible for items lost or damaged in return transit if self-shipped.

3. Exchange Policy

3.1 Exchanges are considered only for: (a) verified wrong product delivered, or (b) size/variant dissatisfaction, subject to Section 1 and this Section.

3.2 Exchange is offered strictly once per order. A second exchange request on the same order, for any reason, will not be entertained.

3.3 Exchange is subject to stock availability of the requested size/variant. If unavailable, store credit will be issued in lieu (Section 4).

3.4 You may exchange for a product of equal or lower order value; any difference in value for a lower-priced item will not be refunded and will be converted to store credit. For a higher-priced item, you must pay the difference upfront before dispatch.

3.5 Products purchased under any sale, discount, or promotional offer are not eligible for exchange.

3.6 No refunds are issued in connection with any exchange request, at any stage.

3.7 Outbound and return shipping costs for exchanges arising from customer preference (not our error) will be borne by the customer and may be deducted from any applicable store credit.

3.8 Logistics Fee on Exchange: Every approved exchange involves three logistics legs, original forward delivery, reverse pickup of the returned item, and forward delivery of the replacement item. Accordingly, a non-refundable logistics fee of Rs 99 for the original delivery, Rs 99 for reverse pickup, and Rs 99 for delivery of the replacement item (total Rs 297) will be deducted from the order value before the exchange is processed or store credit is issued, regardless of the reason for the exchange. This fee applies whether the exchange is settled via direct exchange or converted to store credit, and applies irrespective of whether the original order had "free shipping." We reserve the right to revise this fee amount at our discretion, with the revised amount applicable from the date of update.

4. Store Credit Terms

4.1 Where approved, store credit will be issued equal to the product value paid, less any applicable shipping/handling charges and deductions under this Policy, including the logistics fee described in Section 3.8 (Rs 99 original delivery + Rs 99 reverse pickup + Rs 99 replacement delivery, total Rs 297, as applicable).

4.2 Store credit is valid for 3 (three) months from the date of issue, after which it will lapse automatically and permanently, with no extension, reissue, or compensation.

4.3 Store credit is non-transferable, non-refundable, cannot be redeemed for cash, and can only be used for future purchases on vedanshcraft.com.

4.4 Store credit can be applied only once per order and cannot be combined with other discount codes/offers unless explicitly stated at checkout.

5. Items Not Eligible for Return or Exchange
Items purchased during any sale, clearance, or promotional event.
Ccustomised/personalised items, and made-to-order products.
Products showing any sign of use, wash, alteration or damaged packaging.
Claims raised after 48 hours of delivery.
Claims without a valid, continuous, unedited unboxing video.
Products damaged due to customer mishandling, negligence, improper storage/care, or normal wear and tear.
Free gifts, promotional add-ons, or complimentary items included with an order.

6. Process, Timelines & Inspection

6.1 To initiate a claim, email at vedanshartcreations@gmail.com within 48 hours of delivery with your Order ID, unboxing video, and photos. WhatsApp submissions are not acceptable in any case.

6.2 We will review and respond within 1–3 business days. This timeline is indicative and not a guaranteed SLA; delays do not entitle the customer to any compensation.

6.3 If approved, reverse pickup (where serviceable) will be arranged, or you will be asked to self-ship to our warehouse.

6.4 Pickup-to-warehouse transit typically takes 7–15 business days; this is managed by third-party courier partners and is not guaranteed.

6.5 On receipt, our quality team will inspect the item. This inspection decision is final. If the returned item fails inspection (signs of use, missing parts, tampering, mismatch with the unboxing video, etc.), the claim will be rejected, no store credit will be issued, and the item will be shipped back to you at your cost, or disposed of if unclaimed after 30 days.

6.6 Where approved, exchange dispatch or store credit issuance may take an additional 2–3 weeks from the date of successful inspection.

7. Limitation of Liability

7.1 Our maximum liability for any claim under this Policy is strictly limited to the value of the product(s) in question, and in no case will exceed the amount actually paid by the customer for that item.

7.2 We are not liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of use, inconvenience, or emotional distress, arising from any order, delay, or denied claim.

7.3 We are not responsible for delays, loss, or damage caused by courier/logistics partners once the product has been handed over for return shipment, except to the extent legally required.

8. Force Majeure

We shall not be liable for any failure or delay in fulfilling return, exchange or store-credit obligations due to events beyond our reasonable control, including but not limited to natural disasters, strikes, courier disruptions, government restrictions, or technical failures.

9. Amendment of Policy

We reserve the right to modify, update, or replace this Policy at any time without prior notice. The version in effect on the date of your order placement (as published on our website) shall govern that order. Continued use of the website after changes constitutes acceptance of the revised Policy.

10. Governing Law & Dispute Resolution

10.1 This Policy is governed by the laws of India.

10.2 Subject to the above, the courts situated at Jaipur only shall have exclusive jurisdiction over any matter.

11. FAQs

Q: Can I get a refund instead of store credit? A: No. We issue store credit only for all approved returns and exchanges. Monetary refunds are not offered, except where required by law.

Q: What if I miss the 48-hour window? A: The claim will not be accepted under any circumstances, including delayed opening of the package or unavailability.

Q: Can I return a COD order? A: No. COD orders are eligible for exchange or store credit only, subject to verification, not returns or refunds.

Q: Can I exchange/return a sale item? A: No. All sale, clearance, and promotional purchases are final.

Q: My unboxing video has a small cut, will it still be accepted? A: No. The video must be continuous and unedited from start to finish. Any cut or edit voids the claim.

Q: How long is my store credit valid? A: 3 months from the date of issue. It lapses automatically after that with no exceptions.

Q: Will I be charged anything for an exchange? A: Yes. A logistics fee of Rs 99 (original delivery) + Rs 99 (reverse pickup) + Rs 99 (delivery of the replacement item) = Rs 297 total is deducted from the order value/store credit for every exchange, regardless of the reason.

For any queries, contact us :

Vedansh Art Creations Pvt Ltd | Email: vedanshartcreations@gmail.com, WhatsApp: +91-9079750061 | Address: E-568, Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan, India